Consumer Guidelines

Vocalpoint Member Guidelines

Vocalpoint is all about exchanging unexpected gifts of knowledge. Often, the 'gifts of knowledge' that we share with you involve information about certain products. While you're never obligated to pass this information on to friends and family members, we hope that you do. If that's the case and you're the type of person who shares the information we provide to you, here are a few guidelines that we encourage you to follow.

First, you're never obligated to tell others about the products we tell you about. While we sometimes give you coupons and products along with information about the product, we do this for two reasons. First, we want you to experience the products we tell you about. Second, if you tried the product, like it, and choose to tell people about it, we often provide you with extra coupons so your friends can try it too. Whether you share or not, you're still a valuable Vocalpoint member and your choice to share has absolutely no impact on whether you'll get additional coupons or products from us in the future.

If you do choose to tell others about a product we've told you about...

Be sure to say that you're a Vocalpoint member and whether you've received a coupon, sample or some other item from us. Will a couple of coupons or a small sample cause you to gush about a product that you don't really like? Probably not. How about a full–size sample of a relatively expensive product? The answer might still be no, but in this case, your friends would probably want to know so they can determine whether the sample influenced your opinion at all. Rather than draw arbitrary guidelines around when you should or should not tell what you've received, let's just keep it simple and do it all the time – whether you've received a single coupon or many products. It's just about being open, honest, and making sure that your friends have all of the facts – and we're all for that.

Stick to the facts when it comes to product performance. Believe it or not, brands spend a lot of time with lawyers discussing what they can and can't say about their products. If what the brand is saying relates to the performance, make–up or intended uses of the product, they have to be able to prove it somehow. So, if we tell you that 'Brand A cleans twice as fast' or 'Brand X works better than Brand Y,' you can expect that it is a proven fact and it's OK to share with your friends. However, you shouldn't say that 'Brand X works better than all other products.' If it can't be proven or it isn't an intended use of the product, you shouldn't say it even if you think it may be true. We don't think you're going to go and make stuff up nor do we want to put words in your mouth. All we want is to make sure that what you're saying can be backed up by the brand you're talking about.

Your opinion and your experience are fair game. Good or bad, love it or hate it – it's OK to tell people what you thought about a product. In fact, that's what we hope you do. It's also OK to tell people how the product worked for you. For example, it's fine to say 'it didn't clean my skillet' or 'it made my hair smell great.' While facts have to be proven, your opinion and your experience are uniquely your own.

Have Fun. How are you supposed to have fun with all of these rules? It's really pretty simple. You try something you love, you want the world to know so they can share in the fun. You try something you can't stand, you want the world to know so they can avoid the hassle. All we're trying to do is to exchange some gifts of knowledge to help you brighten someone's day with a little good advice. And what could be more fun than that?